Thank you for shopping with dlasee.com. We are committed to providing you with the best possible customer experience, including shipping your orders in a timely and efficient manner.

1. Processing Time

All orders are processed within 1-2 business days, unless otherwise noted. Orders received on weekends or holidays will be processed on the next business day.

2. Shipping Methods and Rates

We offer several shipping options, including standard ground shipping and expedited shipping. Shipping rates are calculated based on the weight and destination of your order. Shipping rates and options will be displayed at checkout.

3. Delivery Time

Delivery times vary depending on your location and the shipping method you select. Standard ground shipping typically takes 5-7 business days, while expedited shipping can arrive within 1-3 business days.

4. Order Tracking

Once your order has shipped, we will send you a shipping confirmation email with a tracking number and a link to track your package. You can also log into your dlasee.com account to view the status of your order.

5. International Shipping

At this time, we only ship within the United States. We do not offer international shipping.

6. Shipping Restrictions

Some items may have shipping restrictions due to size, weight, or other factors. Any shipping restrictions will be noted on the product page.

7. Order Changes and Cancellations

Once your order has been processed, it cannot be changed or cancelled. If you need to make a change or cancellation, please contact us at [email protected] as soon as possible.

Thank you for shopping with dlasee.com. We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a refund policy as follows:

1. Returns

You have 14 days from the date of delivery to return any item(s) that you are not completely satisfied with. To initiate a return, please contact us at [email protected] with your order number and reason for the return. We will provide you with a return authorization number and instructions on how to return your item(s).

2. Refunds

Once we receive your returned item(s), we will inspect them and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment within 10 business days. Shipping costs are non-refundable.

3. Exchanges

If you received a defective or damaged item, please contact us at [email protected] within 48 hours of delivery. We will work with you to arrange for a replacement or exchange.

4. Exceptions

We do not offer refunds or exchanges on custom-made or personalized items, clearance items, or gift cards.