RETURN & EXCHANGE POLICY
Thank you for shopping at dlasee.com! We understand that sometimes a product may not meet your expectations or requirements, and we're here to help make the return and exchange process as smooth as possible. Please read our policy below for more information.
30-Day Return Period:
If you're not completely satisfied with your purchase, you have 30 days from the date of delivery to initiate a return or exchange. Please note that the item must be in its original condition, unused, and in its original packaging for a return or exchange to be eligible.
Initiating a Return or Exchange:
To initiate a return or exchange, please follow these steps:
- Contact our customer support team at Contact@dlasee.com within the 30-day return period. Please provide your order number, a description of the item(s) you wish to return or exchange, and the reason for the return or exchange.
- Our customer support team will provide you with a Return Authorization (RA) number and further instructions on how to proceed.
For returns and exchanges, customers are responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure that your return reaches us. Please pack the item securely to prevent damage during transit.
Refund or Exchange Process:
Once we receive your returned item and verify its condition, we will process your refund or exchange. Here's what you can expect:
If you're eligible for a refund, the funds will be credited back to your original payment method within 7-10 business days after we receive and process the returned item.
If you're requesting an exchange, we will process the exchange and ship the replacement item to you as soon as possible. If there is any difference in price between the original item and the replacement item, we will contact you to arrange payment or refund accordingly.
Please note that certain items are not eligible for return or exchange, including:
- Items beyond the 30-day return period.
- Items that are damaged, used, or not in their original packaging.
- Items marked as final sale or non-returnable.
If you have any questions or need assistance with the return or exchange process, please don't hesitate to contact our customer support team at Contact@dlasee.com. We're here to help!
Thank you for shopping with us at dlasee.com. We value your satisfaction and strive to provide the best shopping experience possible.